Where we collect information
This section provides an overview of the kinds of personal information we ask for and how we use it. Details of these practices can be found following the overview: Ordering products and services on the CWD Concierge web site.
You can request products or services from CWD Concierge Service by phone, fax, email, or the online request form system. In some cases, you also have the option of requesting and paying for the service entirely online. The request form asks for personal information that identifies who you are, such as your name, email address, and shipping address, as well as financial information, such as your credit card number and the cards expiration date.
Participating in surveys
Occasionally, we may give you the opportunity to participate in a survey online or by email to help us adapt our services to the expressed needs of clients. If you decide to accept, we may ask for demographic information, such as your age and ZIP code, but typically we will ask for no personal information, such as your name and email address.
Participating in promotions
Occasionally, we may announce a special promotion or offer on the Premiere Concierge Web site or by email, if you have elected to receive emails. If you choose to participate, we may ask for certain information that identifies who you are, such as your name and address, so that we can follow through on the promotion.
Sending gifts to others
When you use the CWD Concierge Service to send a gift to someone else, we ask you to give us the necessary personal information of the recipient so that we can fulfill your request.
Sending us email
When you contact us by email, we automatically receive your email address, as well as any contact information that is included in the signature at the bottom of the email.
HOW WE COLLECT INFORMATION:
All the information we collect through the CWD Concierge Web site, or in connection with products and services requested through the CWD Concierge Service, is owned by CWD Real Estate. We capture and store information from the Web site in the following ways:
Session IDs/Log Files
Like most Web sites, we automatically gather certain types of information and store it in log files each time you visit CWD Real Estate Concierge. The system retains the information only for the duration of the session, and your individual identity remains anonymous unless you place an order.
Session information includes Internet protocol (IP) addresses, the type of Web browser you use , your Internet service provider, your computers operating system, a date/time stamp for your visit, and click stream data (indicating the Web pages you navigate to).
We use this information to analyze trends, administer the site, track users movements around the site, and gather aggregated information about our user base as a whole.
Third Party Advertisers
HOW WE USE INFORMATION
The CWD Concierge Web site describes the spa, restaurant, transportation, cell phone, ticket, gift, flower-delivery, and other products and services we make available to qualified clients.
To provide these services, CWD Concierge Service, coordinates with a network of product and service providers around the world to arrange special benefits, upgrades, discounts, and preferred status for CWD Concierge Service users.
In most cases, customers who are interested in a product or service call, fax, email us, or complete the online request form. For some products or services, however, you can request and pay for the service entirely online. During the request process, we may ask you to provide your name, address, email, phone number, and/or other personal information that identifies who you are. We use this information to communicate in the following ways.